Payment Methods

You can pay for your order on the website using a bank card (VISA, MASTERCARD, MIR).

In case of self-pickup, you can pay for the order upon receipt.

Order delivery
You can chose the delivery by CDEK transport company and Russian Post, or chose a pick-up point of OZON and Labyrinth marketplace. After ordering,
information with a tracking number for tracking your parcel will be sent to the phone number you have provided in the order. Please remember to take your ID or passport to pick up the order. Delivery in Russia is 3-7 days.

Return of goods of proper quality

Dear customer! You have the right to return your order within 14 days from the date of purchase. The period during which you can return the order is counted from the date of delivery of the last item(s) of your order.

To return the goods, please:

  • Fill out an application on the website
  • Attach your invoice and goods
  • Send the goods together with the invoice by Russian Post to the address of the store.

Return of goods of inadequate quality

If the product is found to be defective or damaged during delivery, the buyer has the right to return it and receive a refund. To return a damaged product, please:

  • Fill out an application on the website
  • Attach your invoice and goods
  • Send the goods together with the invoice by Russian Post to the address of the store.

Refund

We undertake to return the money to the account you specified in your banking details within 3-10 days from the date of receipt of the order to our warehouse (the delivery interval across Russia to the seller’s warehouse is 4-10 days).

Please, note. The buyer is financially responsible for any intentional damage to the goods. Return shipping is at the buyer’s expense.

Return address:

660043 Krasnoyarsk, ul. Chernyshevskogo 100, OOO Santim

Store opening hours:

Mon-Fri: 9:00-19:00

Sat: day off

Sun: 10:00 – 18:00

Banking details:

OOO Santim TIN: 2466279930 / RRC: 246601001 PSRN: 119246802411

Store address: Krasnoyarsk, ul. Lineynaya 89, office 1-05

shop@ensib.ru